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Shipping & Returns Policies

 

FREE SHIPPING ON ALL ORDERS

Here you will find our Shipping & Returns policies. We have a few restrictions in order to protect you from fraud and damage, and ourselves from lost product fees and costs.

However, everything you buy from us, we eat the shipping costs. We want to provide you with the most efficient delivery of your saunas, so let us deal with the shipping logistics and costs.

Tranquility Sauna's policy is as follows:

** We do not ship to Hawaii, Alaska or Puerto Rico - Continental US (48 states) shipping only **

Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days) we will process the charges and submit the order for shipment.

 

Order Shipment:

If your order is stock and we process the charges to your credit card it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  If you do not receive tracking information from us within six business days of your order feel free to follow up with us at service@tranquilitysauna.com

 

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged please send photos to service@tranquilitysauna.com and we will process an insurance claim on your behalf.

 

Cancellations & Refunds:

Except for custom orders, Buyer may cancel and return the Goods to Seller, subject to the terms and conditions of this policy, if Buyer provides written notice to Seller within thirty (30) days of Buyer's receipt of the Goods that Buyer does not accept the Goods. Buyer understands, acknowledges and agrees that any refund of any deposit or payment to Seller is subject to the terms and conditions of this policy, including without limitation, the Deposit policy as stated herein.

 

Custom Orders


EXCEPT AS EXPRESSLY PROVIDED HEREIN, IN NO EVENT MAY CUSTOM ORDERS BE CANCELLED OR RETURNED TO SELLER. NEITHER DEPOSITS NOR ANY PAYMENTS MADE BY BUYER TO SELLER FOR CUSTOM ORDERS WILL BE REFUNDED TO BUYER. BUYER SHALL AT ALL TIMES REMAIN FULLY LIABLE FOR FULL PAYMENT OF THE CUSTOM ORDER.

* A "custom order" shall mean any order from a Buyer that is designed or manufactured in whole or in part to Buyer's specifications.

In the event the Buyer elects to cancel a non-custom order and return such Goods pursuant to this policy, Buyer shall assume all risk of loss associated with the return as well as shipping, handling, restocking and other fees, costs and expenses as described in this policy and in connection therewith. Seller reserves the right to refuse to refund any deposit or payment or cancel any payment due and owing until such time as Seller

    1. Is in receipt of the goods;
    2. Has inspected the goods; and,
    3. In Seller's discretion, has found such goods to be free of damage.

*** ALL RETURNED GOODS MUST BE NEW IN THEIR ORIGINAL PACKAGING. ***

In addition to other legal and equitable remedies available to Seller, Seller may refuse to refund all or any portion of any deposit or payment or cancel any payment due and owing if the Buyer fails to fully comply with or violates the terms and conditions of this policy.


Shipping, Handling, Restocking and Processing Fees, Costs and Expenses:

All cancelled or returned goods shall be subject to:

    1. Storage fees and costs associated with re-routing the Goods;
    2. A handling and restocking fee in the amount of 20% of the original products price;
    3. All shipping costs to and from the Seller (collectively, the "Costs and Fees"); and,
    4. Seller providing Buyer with a Return Merchandize Authorization ("RMA") number.

Buyer's failure to obtain the RMA number shall result in Seller not accepting any shipment and Buyer paying all Cost and Fees. All such Costs and Fees as determined by Seller shall be paid by Buyer to Seller upon demand by Seller. At Seller's option, Seller may recoup and/or offset any Costs and Fees from any deposits or payments made by Buyer to Seller.